Warranty

All desks from My Smart Desk are eligible for a two-year extended warranty, from the date of delivery, against original defects in materials and workmanship. Proof of purchase must be provided to progress any warranty claims. To activate your warranty please fill out the registration form below.

Please note: This warranty is only available to the original purchasing customer and cannot be transferred.

Am I covered?

This My Smart Desk warranty only applies to the smart desks and does not cover any of our other electrical goods or accessories.
If the desk was purchased from mysmartdesk.co.uk you are covered provided you can supply proof of purchase. Unauthorised repairs undertaken by a third party or the user will invalidate the warranty.

What is covered by the My Smart Desk warranty?

My Smart Desk offers a two-year warranty which covers any original defective components such as the motor, control panel, wireless charger and USB ports. You must fill out the form below to activate your warranty.

What is not covered by the My Smart Desk warranty?

Any damages caused by improper installation or misuse will not be covered by this warranty.
In the case of a fire, flooding, accident, robbery or any natural disasters that might cause damage to the desk are not covered by this warranty. Second-hand desks or those bought outside of mysmartdesk.co.uk are not covered and cannot be added to your warranty plan.
Normal wear and tear is not covered.

Making a claim

Should any warranty claims meet the conditions of the warranty cover, the customer will cover the cost of returning the desk to our UK fulfilment centre. Upon successful arrival of the item and the warranty claim being certified, a refund will be issued to the customer. If the My Smart Desk desk is not repairable, the customer may be offered a replacement desk.

What about claims outside of warranty?

All shipping will be the responsibility of the customer and all parts or repairs will be chargeable. Should the desk be nonrepairable or the model is no longer stocked by My Smart Desk, we reserve the right to offer a part exchange for a different model desk from our range. This part exchange will be at the discretion of My Smart Desk and proof of purchase from mysmartdesk.co.uk must be supplied. 

 

Registration Form

My Smart Desk